Our goal with all our implementations is to make our clients as self-sufficient as possible. However, there are times organizations using Oracle EPM may need administrative support due to turnover, busy season, or just another set of hands. At ProCore, we provide the valuable service of having dedicated individuals administer your solution at a reasonable cost. Our Administration Support Services give you the reassurance of knowing your application is always in capable hands. Our Service include:
- US Based Administration Team
- EPM Experts dedicated to your environment with the detailed knowledge of your specific solution.
- Named Individual working on your applications, not an 800 number or general support line. Your administrative support person will become a part of your team.
- Built-in Redundancy and Escalation Path to ensure expedient resolution. Support team members always back each other up. ProCore’s consulting team backs up the support team.
- Versatile Specialists who can serve to support training of new users, create reports, modify calculations, process data loads or fine tune the application.
- Flexible Contracts that reflect the customer’s specific support needs.
- Affordable Rate Structure to fit most budgets.
- Service Level Agreements
To find out more, or request a quote, contact us at email@example.com